If this place is supposed to be a high quality hotel they certainly didn’t exemplify it. I would never recommend this place nor would I ever give it my money again.
Very surprised that a nice property would lack such basic customer service. Hopefully it will be better next time.
Had a conference here during the day so I didn't stay the night. The place seemed nice. Everything was clean, staff was friendly.
Had the absolute best customer service we have ever received here! We blocked rooms here for our guests at our wedding. Daniel at the front desk as well as the manager helped us get everything figured out and made sure everything went as smooth as possible. Accidentally tipped our bell hop $200 which he immediately turned in to the front desk. Not something we expected to get back, but the staff was all fabulous! Bartenders were great. House keeping staff was very friendly as well. Can't wait to go back when we have a little more time to relax.
The AC in our room would not maintain the correct temperature. We even had engineering come to fix it and it didn't last. The temperature would increase at night and I would wake up to 75 degrees or hotter in the middle of the night.
Worst stay at Hilton ever. Service was poor - front desk was unable to answer questions clearly and weren’t very helpful. I kept having to check in with them to find out answers.
The room was clean and very nice with a beautiful view. The mattress was a little firm but not bad. My one complaint is that I will never understand why hotels buy thick blackout curtains and then have thermostats and alarm clocks with bright lights on them - bring an eye mask if you are sensitive to light like I am!
The last complaint I have is that the pool towels were soaking wet. Yes, it rained during the night, but all day was nice and when we decided to go spend sometime in the hot tub and watch the sunset, the pool towels were still ring out wet. I don't understand this lack of customer service.
We also had a horrible night with the fire department coming - woke us up at 2AM and couldn’t get back into our room for at least an hour. This wasn’t due to any fire or accident - it was their own water pipe issue. There was a lack of communication throughout the whole debacle.
For a 4 star property, I feel I am very lenient in offering a 3 star rating. The property location is beautiful, the lake is gorgeous, but the decor is 1970's. We also had problems with housekeeping taking all of our towels and not replenishing them. Front desk was on it and got a set of towels up promptly.
Also, housekeeping left our door ajar all day long while we were out. My laptop and my wife's jewelry was left in the room, luckily nothing was missing. Just frustrating that our room would be left open all day.
Hilton Dallas Rockwall Lakefront is a US Lodging based in Rockwall, Texas. Hilton Dallas Rockwall Lakefront is located at 2055 Summer Lee Dr, Rockwall, TX 75032, USA.
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