Just standing in line was an awful experience. Why, you ask. Because just listening to the conversation of the other people waiting in line with me. The condescending remarks they were making about the two postal clerks working the counter really upset me. I looked at them, (the rude people remarking about the counter clerks), and I guess my look gave my feelings away. But the two postal clerks at the counter were patient, courteous and greeted everyone with a "good morning" and a nice smile. How a person can be treated so poorly with zero respect maintain a positive attitude, such as theirs, I'll never know. All I can guess is you folks must have one hell of a training program in "working with the public". I got the clerk's names. The clerk to my left..her name is Rhonda. And the clerk to my right...his name is Reggie. I don't know if you folks have a reward system for exceptional employees but as a retired supervisor for the Texas Department of Public Safety I would ask that these two exceptional employees be recognized by their superiors and fellow coworkers.
The attendant behind the counter was a very personable person who indeed helped me. They didn't exactly give me a warm welcome, but they were perfectly willing to assist.
Today my boyfriend and I went to the Rockwall location to apply for our Passport. Shelly who works the front counter and does passport assisted us. She was amazing. She was so customer focus and a pleasure to work with. We ran into an issue with my boyfriends Texas birth certificate not being acceptable. And Shelly directed us to the courthouse down the street. And was willing to wait to go to lunch until we came back. We were able to get the certified birth certificate and Shelly processed our Passport. She was just a breath of fresh air. Very friendly to other customers. It's not everyday you run into this type of service. Thank you Shelly.
Respectfully submitted, Charley Stewart, retired Field Supervisor, MVI, Texas Dept. of Public Safety.
Lovely staff and a fast moving line! I have multiple online buisnesses so I ship out via the post office multiple times a week. I always feel welcomed when I come! It's Such a great post office!
The US Postal Service is a joke. I paid $30+ for a package to be delivered overnight. It is guaranteed next day delivery or your money back. This is absolute BS!!! The package arrived 2 days late. 1st they tell me they cannot issue a refund until they find out why it was delayed. Thats not my problem, I just want my refund. Then they tell me they dont know how to process the refund since the label was purchased online. After wasting over an hour of my time they tell me I need to call Consumer Affairs. After 45 minutes on the phone I was told this is something that needs to be handled at my local post office. At this point its not even worth the $30 anymore. I will be using UPS and Fedex from now on.
United States Postal Service is a US Post Office based in Rockwall, Texas. United States Postal Service is located at 609 S Goliad St, Rockwall, TX 75087, USA.
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