You can email me for details. All I have to say is that your trainer LaNae is very rude and disrespectful. Because of her this store is getting a 1 star.
When I asked questions about rebates and coupons, the employee got an attitude with me and walked away. I simply asked if they could repeat themselves (sometimes I don't hear what all is said) and they said -and I quote- "I just told you! *scoffs and walks away* There are others who are not as ready to help out either, and when they do they come off anxious as though they want to rush you out the door. They're also a bit short staffed too everytime I enter the store.
Nice but very inexperience employees. Mostly kids who have little to no knowledge of fish. While trying to bag a couple of fishes, they aggressively drag the fish against the substrate, trying to net them. Some came out with ripped jaws due to carelessness and inexperience. Ask to net them yourself or go somewhere else.
The staff is very helpful. Good stock of items. A little on the expensive side. Join rewards for small discounts
Went to this location and walked and waited around for about 30 mintues. No one would bother to help us, talk with us, or acknowledge my husband or me in any way. The store was clean and the animals there seemed healthy and content, except for the abundance of dead snails (which happens to be what we were shopping for) and the terrible level of customer service. Refusing to stay in this store any longer, we abandoned our shopping basket and decided to go to Pets Mart instead. Unfortunately we had an almost identical experience. My advice - dont waste your time going to pet stores in Rockwall.
Petco Animal Supplies is a US Store based in Rockwall, Texas. Petco Animal Supplies is located at 2689 Market Center Dr, Rockwall, TX 75032, USA.
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